Testimonials

Note: genuine testimonials – unauthored to protect the confidentiality of our clients.

FOI Assist has provided our agency with excellent service across the full range of the organisation’s FOI delivery requirements. I have been extremely impressed with the quality of advice and outputs delivered by FOI Assist . Their responsiveness and willingness to meet deadlines often within short time frames is also clearly evident.

 

Thank you to Marita for the excellent training on FOI provided to our Councillors and Senior Leadership Team. The content was eye opening and engaged lively discussion. More to the point it instigated positive change for the organisation as it opened up understanding of individual responsibility to sound information management practice and risks associated with poor practice in both record keeping and FOI management. I am encouraging other professionals to adopt this approach to raising awareness of the importance and individual responsibility to good practice FOI Management. Thank you.

The recent influx of FOI requests overwhelmed us and it appears that the numbers of requests are on the increase. Thank you FOI Assist for your prompt and friendly support. Your staff were very professional and obviously knowledgeable on FOI matters. It has been very reassuring to know we can call on FOI Assist at any time for advice, assistance and help to manage our influx. Several
requests were quite difficult to interpret and we knew we needed more experienced and expert advice. Not only did you advise us on these matters but you also offered advice on improvements to our processes for future management of requests. This enables us to grow and become more self sufficient.

I would like to thank Marita and the entire team at FOI Assist for the fantastic service they have provided to me over the past few years. My expectations have been exceeded by the level of
professionalism and dedication of the team. Their friendly, courteous and informative approach makes it an absolute pleasure to work with them. Whether it is guidance with formulating a reply, general advice or clarification on some point of legislation, FOI Assist are always able to provide a solution in a timely manner. Their knowledge and expertise in the FOI field is indisputable and their ability to
provide expert advice and assist with complex Freedom of Information matters is outstanding.

I have 100% confidence in FOI Assist for all our Freedom of Information queries, processing and training requirements. Staff are experienced, polite and professional at all times in their dealings with myself and my stakeholders. It makes my job so much easier knowing I am receiving expert FOI advice at a highly competitive price within our tight deadlines.

FOI Assist has been instrumental in training our staff to deal with FOI requests and continues to
provide us with operational and strategic FOI advice and assistance that we understand and can use. While there are many opportunities to use other FOI consultants, we would never even contemplate it as the staff at FOI Assist are like members of our own team. No one that we have spoken to in this field knows the intricacies of FOI and Information Privacy like FOI Assist

Professional and comprehensive FOI assistance provided at the time we require. Prompt delivery of a range of FOI services. Always manage to de-mystify FOI and manage both our internal and
external clients with ease. On a more personal level, Marita, you have provided me with the depth of knowledge to work in the FOI world and equipped me with the skills to write for Government. I thank you for the services provided and hope this will continue well into the future.
We have used FOI Assist for a number of years because it can be relied on to provide first class advice and support for all FOI-related matters. The knowledge and experience it brings would be an asset to any agency subject to the FOI Act, and I would have no hesitation in recommending its services.